At MediMan, we prioritize your convenience and confidence when using our online consultation services. As a platform offering personalized, real-time medical consultations, our refund approach is streamlined for transparency.

1. Eligibility for Refunds

Refunds are granted only in specific circumstances, such as:

• The assigned doctor fails to attend the session
• A valid cancellation is made through our platform before the consultation begins
• A verified technical issue prevents the consultation from taking place

2. Refund Process

All approved refunds will be remitted to the same payment method upon request via our platform.

Processing may take up to 7 business days, depending on your payment provider.

3. Non-Refundable Cases

Refunds are not applicable in the following scenarios:

• If the consultation has already started or been completed
• Missed appointments without timely rescheduling
• Dissatisfaction with the outcome of medical advice (subject to case-by-case review)

4. Contact Us

For assistance with refunds or cancellations:

📩 Email: [email protected]
🌐 Website: www.mediman.lk