Help and support

Open the MediMan app, choose a doctor, pick one of the times they have opened and pay in the app. You see the full price before you pay.

MediMan offers video and audio consultations in the app. Some doctors also offer in-person visits at their clinic.

No. Online consultations happen by video or audio call in the app, from home, with a good internet connection. Some doctors also offer in-person visits at their clinic.

If your doctor issues a prescription after a consultation, it is saved with that appointment in the app, and you can open it at any time.

Yes. Information is encrypted between the app and our servers, and stored encrypted with our providers. We never sell your data or use it for advertising.

Card payments, credit or debit, are processed securely by PayHere.

Yes, in the app. You can cancel up to 2 hours before the appointment time. Refunds go to your MediMan wallet, under the cancellation rules shown in the app.

Notes and prescriptions from your appointments are in the app, and you can add your own reports to your Health Passport.

Yes. Doctors on MediMan include specialists in many fields. Use the filters in the doctor directory to find one.

Contact our support team from the help section in the app, or email support@mediman.life.

Downloading the app and using its personal health tools is free. Consultations with doctors are paid, and you see the full price before you pay.

Check your internet connection and open the appointment again in the app. If it still does not work, contact support from the app. A consultation that cannot go ahead is handled under the refund rules.

Yes. Add family members in the app, keep each person’s health information separate, and choose who the appointment is for when you book.

In the app, open your profile and choose Delete Account. If you no longer have the app, use the account deletion page on this website.

Not yet. A web version is planned. Until then, please use the MediMan app on your phone.